Worldwide Shipping
Northern Club ships worldwide. Please allow up to three weeks from the date of purchase for your order to be delivered.
Delivery times may vary depending on the destination, customs processing, carrier delays, or other circumstances outside our control. If your order has not arrived within three weeks, please contact us at info@northernclub.ca so our team can review the shipment.
If we are unable to locate or successfully deliver your order, we will issue a refund in accordance with this policy and applicable consumer-protection laws.
Incorrect or Defective Items
Please inspect your order as soon as you receive it.
Contact us at info@northernclub.ca if:
- You received the wrong item, size, or colour.
- An item is missing from your order.
- Your item arrived damaged.
- Your item has a manufacturing defect.
Please include your order number and clear photos of the item and packaging. Once the issue has been reviewed and approved, we will offer an appropriate replacement or refund at no additional cost.
Final Sale and Customer Errors
All purchases are considered final sale unless Northern Club made an error or the item arrived damaged or defective.
We do not accept returns, exchanges, or refunds for:
- Ordering the wrong size, colour, or item.
- Changing your mind after placing the order.
- No longer wanting the product.
- Fit or personal preference issues.
- Incorrect shipping information provided by the customer.
Customers are responsible for reviewing the product description, size guide, selected options, and shipping information before completing their purchase.
Order Changes and Cancellations
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be modified or cancelled. Contact us immediately at info@northernclub.ca, and we will confirm whether changes are still possible.